Privacy Policy

• Account information, such as user name, email address, role, and access status.
• Facility information, such as facility name, contact details, staff access, and operational readiness information.
• Patient follow-up information entered by authorized facility users, including registry details, review dates, follow-up status, consent status, and outcome notes.
• Contact information used for controlled reminder workflows, such as patient phone or WhatsApp contact details where the facility has appropriate consent.
• Audit, security, and operational logs used to monitor access, activity, abuse controls, and platform reliability.
• Support requests submitted by users, subject to the warning not to include patient-identifying information.
• Payment, subscription, and SMS wallet records used for facility administration and billing workflows.

• To support patient follow-up management and continuity workflows inside a facility.
• To coordinate facility users, roles, tasks, review dates, reminders, and outcomes.
• To send controlled system messages and reminder-related communications through approved workflows.
• To maintain audit trails, security monitoring, abuse controls, and operational health signals.
• To provide support and resolve operational issues.
• To administer subscriptions, SMS wallet balances, payment records, and reminder readiness.

NurseTrace is designed so users access data according to their role and facility membership. Facility users should only access information for the facility they are authorized to support.

Platform oversight is designed to avoid routine access to clinical PHI. Administrative and operational views focus on facility status, counts, readiness, billing, and security signals where possible.

Users should not include patient-identifying information in support messages. Do not submit patient names, MRNs, phone numbers, diagnoses, or clinical details through public contact channels or support text unless a controlled support process explicitly requires and authorizes it.

Reminders and system messages are sent only through controlled workflows. Reminder content is intended to avoid diagnosis and sensitive clinical details. SMS reminders depend on consent, facility settings, subscription and wallet readiness, and provider availability.

Records may be retained for audit, operational, legal, and continuity reasons. Exact retention practices may be updated as the platform and facility agreements mature.

Facilities are responsible for lawful use of NurseTrace, accurate data entry, appropriate patient communication, and obtaining patient consent where required.

Until an official business email is finalized, privacy enquiries should be sent through the NurseTrace team contact channel provided during facility onboarding. If you do not have a contact channel yet, request access and the team will follow up.